Request a Gocard balance adjustment online: Step by Step Procedures
Log into your go card account at translink.com.au/ gocard.
Online balance adjustment:
Step 1: Go to translink.com.au/go card and login to your go card account.
Step 2: Click the ‘History’ tab to see a list of your trips.
Step 3: Click the ‘Report’ link next to the trip with the incorrect charge. This will open the ‘Fare adjustments’ tab.
Step 4: Check the details are correct including the date and time of the trip. You can add any special comments about your trip in the box at the bottom of the page.
Step 5: Click the ‘Submit fare enquiry’ button at the bottom of the page.
They usually process balance adjustment requests within 48 hours.
Your card balance will adjust the next time you tap your go card to a reader.
To check if your balance adjustment has been made, login to your go card account and check your transaction history.
How to check the Expiry date of Go Card Australia?
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